Refund Policy

At Hazetrip, we understand that travel plans may change unexpectedly. We aim to provide transparent refund procedures and reliable support to help our users manage cancellations and refund requests. This Refund Policy explains the conditions, procedures, and limitations applicable to bookings made through the Hazetrip platform.

This policy applies to travel agents, travel agencies, corporate clients, travelers, and other authorized users who use Hazetrip's services.

1. Refund Eligibility

Refund eligibility depends on the applicable airline, travel supplier, fare rules, booking conditions, and the type of service purchased.

1.1 Customer-Initiated Cancellations

If you request the cancellation of a booking, your eligibility for a refund will be determined by the applicable airline or travel supplier's cancellation policy and fare conditions.

1.2 Airline or Supplier-Initiated Cancellations

If an airline or travel supplier cancels a booking, significantly changes its schedule, or otherwise makes the booked service unavailable, refund eligibility will be determined according to the supplier's applicable policies and relevant laws.

Hazetrip will assist eligible users with submitting and processing refund requests. However, the availability and amount of a refund may depend on the supplier's approval and the funds received from the supplier.

1.3 Partially Used Tickets

For partially used tickets or travel services, refunds will be subject to the applicable supplier's rules. The refundable amount, if any, will be determined after deducting applicable charges, penalties, and the value of the services already used.

1.4 No-Show Policy

If a passenger fails to appear for the scheduled departure without cancelling the booking in accordance with the applicable rules, the booking may be treated as a no-show.

In such cases, the ticket may become non-refundable or may qualify only for a limited refund, such as eligible taxes, depending on the supplier's rules and applicable law.

2. Refund Requests and Processing

To request a refund, contact Hazetrip at support@hazetrip.com or submit a refund request through the relevant booking or account interface, where available.

Please provide the following information:

Hazetrip will review the request, check the applicable fare rules and supplier conditions, and communicate the next steps.

Submitting a refund request does not guarantee approval or a specific refund amount.

3. Refund Approval and Settlement

Refund requests may require verification and approval by the relevant airline, supplier, payment provider, or Hazetrip, depending on the circumstances.

For bookings made through B2B agent accounts, the approved refund amount will generally be credited to the relevant agent account or settled through the applicable account and payment arrangement, subject to the booking terms and supplier requirements.

For direct customer bookings, eligible refunds will generally be returned through the original payment method where supported and appropriate. If the original payment method is unavailable or cannot receive the refund, an alternative settlement method may be arranged after verification and in accordance with applicable requirements.

Hazetrip will not treat a refund as completed until the applicable refund or settlement process has been completed.

4. Refund Amount and Applicable Deductions

The final refundable amount may be affected by:

All applicable deductions will be determined according to the relevant booking conditions, supplier rules, and applicable laws. Hazetrip will communicate the refund calculation or available information about the calculation where applicable.

5. Refund Processing Time

Refund processing times vary depending on the airline or supplier, payment method, banking system, payment provider, and any required verification.

Where a refund depends on an airline or supplier, Hazetrip may need to wait until the supplier approves and releases the refundable amount before completing the applicable settlement.

Hazetrip will provide updates or an estimated timeline when reasonably available. Any estimated timeline is not a guarantee of completion by a particular date.

Once a refund has been initiated, additional time may be required for the funds to appear in the recipient's bank account, card, or payment account.

6. Refunds for B2B Agents and Agencies

For travel agents, agencies, corporate clients, and other authorized B2B users:

Where a booking has been paid for using an agent's deposited balance, the approved refundable amount will generally be returned to the relevant agent account or handled through the agreed settlement arrangement.

7. Refunds and Outstanding Balances

Outstanding balances, account dues, or other financial obligations will be handled in accordance with Hazetrip's applicable account and settlement terms.

An outstanding balance does not, by itself, change the refund eligibility or cancellation conditions imposed by the airline or supplier. However, any approved refund involving an account with outstanding amounts may be subject to applicable settlement, reconciliation, and legal requirements.

Any requirement to settle outstanding dues before submitting a reissue request is governed separately by Hazetrip's applicable booking and account terms and does not automatically apply to void or refund requests.

8. Refunds for Voided or Failed Transactions

Where a booking or ticket issuance transaction fails, is voided, or is cancelled before completion, any eligible refund or balance restoration will be handled according to the applicable booking status, supplier rules, payment status, and Hazetrip's financial procedures.

A void is not necessarily the same as a refund. The applicable process and charges may differ depending on the ticket status and supplier rules.

9. Fraud Prevention and Verification

Hazetrip may request additional information or supporting documents to verify the identity of the requester, confirm ownership of the booking, prevent fraud, or comply with applicable legal and payment requirements.

Refunds may be delayed while verification is pending. Hazetrip may reject or suspend a request where there is reasonable evidence of fraud, inaccurate information, unauthorized activity, or failure to satisfy applicable requirements, subject to applicable law.

10. Policy Limitations

Hazetrip facilitates bookings and assists with refund processing, but the refundability of tickets and travel services may be controlled by airlines, travel suppliers, fare rules, and third-party service providers.

Nothing in this policy is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.

11. Changes to This Refund Policy

Hazetrip may update this Refund Policy from time to time to reflect changes in its services, supplier requirements, operational procedures, or applicable laws. The latest version will be published on the Hazetrip platform with its updated date.

Users are encouraged to review this policy periodically.

12. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Company: Hazetrip
Website: www.hazetrip.com
Phone: +880 1819 166666
Support email: support@hazetrip.com
General enquiries: info@hazetrip.com
Dhaka Office: Prassad Paltan Square, 11th Floor, Plot No. 10, 167 Fakirapool (Old) DIT Road, Paltan, Dhaka
Chittagong Office: Al Islam Chamber (Ground Floor), 91 Agrabad C/A, Chittagong 4100

Thank you for choosing Hazetrip. We are committed to providing transparent service and assistance throughout your travel booking experience.