Purchase and Sale Terms

1. Introduction

These Purchase and Sale Terms (“Purchase Terms”) govern the purchase, payment, booking, ticket issuance, cancellation, refund, void, and reissue of travel services through the Hazetrip platform.

Hazetrip (“we,” “us,” or “our”) provides travel booking facilities to Travel Agents, Travel Agencies, Travelers, Corporate Customers, and other authorized Users.

These Purchase Terms should be read together with the Hazetrip Terms and Conditions and Privacy Policy.

By placing a booking or purchasing a travel service through Hazetrip, you agree to these Purchase Terms and the applicable conditions of the relevant Service Provider.

2. Scope of Services

Hazetrip provides access to travel inventory and booking facilities through airlines, Global Distribution Systems (GDS), APIs, and other authorized suppliers.

Depending on the service and booking channel, Hazetrip may facilitate flight searches, fare comparisons, reservations, ticket issuance, payment processing, cancellations, refunds, voids, reissues, and related support.

The specific services available to a User may depend on their account type, verification status, payment arrangements, and applicable supplier requirements.

3. Booking and Passenger Information

Users must provide accurate and complete information when making a booking.

This may include passenger names, dates of birth where required, travel document details, contact information, itinerary details, and other information required by the relevant Service Provider.

Before confirming a booking, Users should verify passenger details, travel dates, destinations, flight schedules, fare conditions, baggage allowances, and applicable charges.

Users booking on behalf of other individuals are responsible for ensuring that the information supplied is accurate and that they are authorized to provide it.

Corrections after a booking has been made may be restricted or subject to additional charges under the relevant supplier's rules.

4. Fares, Pricing, and Charges

Fares and availability displayed on Hazetrip are based on information provided by relevant suppliers and the applicable pricing rules at the time of the search.

Prices may change before a booking is completed or a ticket is issued. A fare displayed during a search is not necessarily guaranteed until the relevant transaction has been completed in accordance with the applicable booking conditions.

The final payable amount may include base fares, applicable taxes, government charges, airline or supplier fees, service charges, fare differences, penalties, and other authorized charges.

Applicable charges will be presented or communicated through the relevant booking process.

If a fare changes before ticket issuance, the User may be required to accept the revised price before proceeding.

If a genuine pricing or calculation error occurs, Hazetrip may take appropriate corrective action in accordance with applicable law and the relevant supplier's rules.

5. Payment Terms

Available payment methods and payment requirements may vary by User type and booking channel.

Users must complete payment in accordance with the requirements displayed during the booking process or agreed under their account arrangements.

For bookings requiring advance payment, ticket issuance may depend on successful payment and supplier confirmation.

5.1 Travel Agent and Agency Accounts

Travel Agents and Travel Agencies may be required to deposit funds into their Hazetrip accounts before using eligible booking and ticketing services.

Where deposit verification is required, submitted funds will become available for eligible transactions after the applicable verification and approval process has been completed.

Authorized booking amounts and charges may be deducted from the available Account Balance.

Agents must review their account statements and promptly report suspected transaction errors or discrepancies.

5.2 Corporate and Other Accounts

Corporate Customers and other authorized Users must comply with the payment method and payment schedule applicable to their accounts or transactions.

Any agreed credit facility, payment deadline, or special payment arrangement is subject to its applicable written terms.

5.3 Failed or Unsuccessful Payments

If payment fails, is reversed, remains unverified, or is not received, the booking may remain incomplete or may be cancelled in accordance with the applicable booking conditions.

Users should not assume that a booking has been confirmed or a ticket issued solely because a payment request has been initiated.

6. Account Balance Withdrawals

Eligible Travel Agents and other account holders with withdrawable balances may request withdrawal of unused funds from their Hazetrip accounts.

Withdrawals are subject to verification of the account holder's identity and authorization, confirmation of the funds and requested payment details, and applicable financial procedures and legal requirements.

Hazetrip may request supporting documents or additional information before approving a withdrawal.

Only eligible unused funds may be withdrawn. Funds associated with pending transactions, disputed payments, or other unresolved matters may require review before release.

A withdrawal request is not considered completed until it has been reviewed and processed. Processing times may vary depending on verification requirements, payment methods, and financial institutions.

Any applicable fees or restrictions will be communicated in accordance with the relevant account arrangements and applicable law.

7. Booking Confirmation and Ticket Issuance

A reservation, booking reference, payment receipt, or pending booking status does not necessarily mean that an electronic ticket has been issued.

Ticket issuance may depend on fare confirmation, payment completion, supplier acceptance, and other applicable requirements.

Users should verify the ticket status and review the issued ticket details before making further travel arrangements.

Hazetrip will process eligible ticket issuance requests through the available booking systems and applicable supplier procedures.

8. Ticket Delivery

Once ticket issuance has been confirmed, ticket details and relevant booking information will be made available through the Platform or another designated communication channel.

Users are responsible for reviewing the issued ticket and promptly reporting any apparent discrepancy.

Where an Agent or Corporate Customer makes a booking on behalf of a Traveler, the booking party is responsible for communicating the relevant ticket and itinerary information to that Traveler.

9. Cancellations and Voids

Cancellation and void eligibility depends on the booking status, ticket conditions, supplier rules, and applicable deadlines.

Void requests may be subject to strict time limits and may not be available for every ticket.

Applicable airline penalties, service charges, or other authorized fees may apply.

Submitting a cancellation or void request does not guarantee that the request will be accepted or successfully processed.

Users should contact Hazetrip promptly when assistance is required with a cancellation or void.

10. Refunds

Refund eligibility and the amount refundable depend on the applicable fare conditions, supplier rules, ticket status, and relevant laws.

Where a refund is permitted, the amount returned may be affected by non-refundable fares, taxes or charges, airline penalties, applicable service fees, the portion of the ticket or service that remains unused, and other conditions imposed by the relevant Service Provider.

Refunds will be processed through the applicable booking and supplier procedures.

Processing times may vary depending on the airline, payment method, financial institution, and other parties involved.

Submitting a refund request does not guarantee approval or a particular refund amount.

11. Ticket Reissues and Changes

Ticket changes and reissues are subject to airline rules, fare conditions, ticket validity, and applicable deadlines.

Additional fare differences, taxes, airline penalties, and service charges may apply.

Before a reissue is processed, the User must review and accept the applicable charges and satisfy the relevant payment requirements.

Outstanding Dues Before Reissue: Where an account has outstanding dues, those dues must be settled before a reissue request can be processed. This requirement applies to reissue requests and does not automatically extend to void or refund requests.

A reissue request remains subject to the airline's approval and the availability of the requested change.

12. Airline Rules and Travel Requirements

All travel services are subject to the applicable Service Provider's terms, fare rules, baggage policies, check-in requirements, and other conditions.

Travelers are responsible for ensuring that they have the necessary passports, visas, transit permissions, health documentation, and other required travel documents.

Travel requirements may vary by nationality, destination, transit point, airline, and itinerary. Users should verify the relevant requirements with the appropriate airline and government authorities before travel.

Hazetrip cannot guarantee boarding or entry into a country where the relevant airline or authority determines that applicable requirements have not been met.

13. Flight Changes, Delays, and Cancellations by Airlines

Airlines may change schedules, delay flights, cancel services, or make other itinerary changes.

Where such changes occur, the applicable airline policy and fare conditions will determine the available options, which may include rebooking, cancellation, or a refund.

Hazetrip will provide reasonable assistance through the available supplier channels and applicable procedures.

Hazetrip does not control airline operational decisions and cannot guarantee that a particular alternative flight, refund, or compensation will be available.

Any rights relating to airline cancellations, delays, or compensation remain subject to applicable law and the relevant supplier's obligations.

14. Service Fees and Additional Charges

Hazetrip or the relevant Service Provider may apply service fees or additional charges for eligible transactions, including certain changes, cancellations, reissues, or other services.

Applicable charges will be communicated through the relevant booking process or account arrangements.

Users are responsible for reviewing applicable charges before confirming a transaction or submitting a request.

15. Errors, Disputes, and Transaction Corrections

Users should review booking confirmations, invoices, account statements, and transaction records carefully.

Any suspected duplicate charge, incorrect deduction, missing payment, booking discrepancy, or other transaction issue should be reported to Hazetrip promptly.

Hazetrip may request relevant supporting documents, payment references, booking details, or other information to investigate the issue.

Verified corrections and adjustments will be handled in accordance with applicable account procedures, supplier rules, and law.

16. Third-Party Service Providers

Travel services may be supplied or operated by airlines, hotels, GDS platforms, API providers, payment processors, and other third parties.

Such services may be subject to additional terms and conditions imposed by those providers.

Hazetrip will facilitate eligible transactions through its available systems but does not guarantee that every third-party service will remain available or operate without interruption.

Nothing in these Purchase Terms excludes liability or obligations that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, Hazetrip will not be responsible for losses arising solely from circumstances beyond its reasonable control, including airline schedule changes, third-party system outages, or supplier cancellations.

Hazetrip will not be liable for indirect or consequential losses where such exclusions are permitted by law.

Nothing in these Purchase Terms excludes or limits liability for fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.

18. Privacy and Personal Information

Information collected during bookings, payments, refunds, and related transactions will be handled in accordance with the Hazetrip Privacy Policy and applicable data protection laws.

Users must ensure that they are authorized to provide passenger or customer information for booking and travel-related purposes.

Privacy Policy: www.hazetrip.com/privacy-policy

19. Governing Law and Jurisdiction

These Purchase Terms shall be governed by and interpreted in accordance with the laws of Bangladesh.

Subject to applicable law, disputes arising out of or in connection with these Purchase Terms shall fall within the jurisdiction of the competent courts of Bangladesh.

Nothing in this section limits any mandatory legal rights or remedies available under applicable law.

20. Changes to These Purchase Terms

Hazetrip may update these Purchase Terms to reflect changes in its services, payment arrangements, supplier requirements, or legal obligations.

Where appropriate and legally required, Hazetrip will take reasonable steps to notify affected Users of material changes before they take effect.

The updated terms will be published on the Platform with a revised “Last Updated” date.

21. Contact Us

For questions about bookings, payments, ticket issuance, cancellations, refunds, voids, reissues, or account withdrawals, please contact:

Company: Hazetrip
Website: www.hazetrip.com
Phone: +880 1819 166666
Support email: support@hazetrip.com
General enquiries: info@hazetrip.com
Dhaka Office: Prassad Paltan Square, 11th Floor, Plot No. 10, 167 Fakirapool (Old) DIT Road, Paltan, Dhaka
Chittagong Office: Al Islam Chamber (Ground Floor), 91 Agrabad C/A, Chittagong 4100